The voice on the phone when your team can't pick up
Ask about your assessment pathway, book or move an appointment, or check whether your questionnaire's been received. Click the orb and speak — this is a live agent, not a recording.
Allow microphone access when prompted — you'll be connected within a few seconds.
Reception calls don't stop for a full diary
Your team is mid-assessment, on another line, or it's gone 5pm. The agent picks up regardless.
Every call answered
New and existing patients reach someone straight away, whatever time they call.
Evenings and weekends
Callers can check status or book an appointment without waiting for office hours.
A calmer pathway team
Routine questions and bookings are handled, so the team stays with the patient in front of them.
Built around how the pathway actually runs
Trained on the real assessment pathway, appointment types and booking rules — not a generic script.
Verifies who's calling
Confirms full name and date of birth before discussing anything patient-specific.
Books against the real pathway
Initial assessment, results, and review appointments — checked against genuine clinician availability.
Checks the questionnaire first
Won't book an initial assessment while the pre-assessment questionnaire is still outstanding — flags a reminder instead of a false promise.
Explains the pathway consistently
The same clear, accurate explanation of what happens next, every time — no version drift between callers.
Reschedules and cancels
Handles date changes without a callback, and confirms cancellations verbally before acting.
Hands over cleanly
Anything clinical, urgent, or safeguarding-related goes straight to a person — no attempt to triage it itself.
Identity check
Full name and date of birth, confirmed against the patient record before anything else is discussed.
What the caller needs
New enquiry, existing booking, status check, or a general question — the agent works out which and takes it from there.
Booked, updated, or handed over
The call ends with an appointment confirmed, a change made, or a clean handoff to a person — never a vague "someone will call you back."
Try it on a real scenario
Ask about a booking, a questionnaire, or a reschedule — the agent is live above.
Questions people ask us
Will callers know it isn't a person?
The voice is natural and it interrupts and clarifies like a person does. It introduces itself as the clinic's virtual receptionist — callers are comfortable with that once the call actually gets them what they need.
Does it give clinical advice?
No. It never comments on diagnosis, medication, or treatment suitability. Anything clinical is passed to a member of the team.
How is patient data handled?
This demo runs against test data only — no real patient records are used. A live deployment would follow the same data protection standards as the rest of the clinic's systems.
Does it replace the reception team?
No. It takes the overflow, the after-hours calls, and the repetitive questions — so the team can stay focused on the calls that need a person.
What happens with urgent or distressing calls?
The agent recognises when a call needs a person immediately and hands over rather than attempting to handle it itself.